FAQ
There are a lot of questions that almost everybody asks when deciding whether or not to purchase a puppy. Please read our answers to these questions, and then ask any additional questions you might have that were not covered here. Thank you!
I've never purchased a puppy online before...what is the process?
The first step is to select your puppy, then call or text me to be sure the puppy is available and so we can make sure its a good fit for your family 318-245-2914. The next step would be to either pay for the puppy in full, or pay a deposit if this is an option. Once the transaction has taken place, then we can arrange for a time to speak on the phone to discuss pickup and delivery options. Or just text me :-).
What forms of payment do you accept?
Of course I accept cash and all major credit cards. We also accept Paypal, Venmo, and Klarna payment plans. I do not accept money orders or checks!
Is the puppy deposit refundable if I change my mind?
No! A deposit is a commitment... and I will be turning away other potential new families for your puppy after you place your deposit. Please get all of your ducks in a row BEFORE you place a deposit...check with your husband, mother, landlord, bank...whatever you need to do before hand because you will not get your deposit back.
How do I know you are not a scammer?
Excellent question... and very smart to ask. There are many scammers out there. Here are some ways you can check me out...
1.Visit my HavanaRouge page and /or my personal facebook page. https://www.facebook.com/rebecca.b.huff
https://www.facebook.com/Havana-Rouge-Havanese-103967224293893/?ref=bookmarks
2. Call my vet...Dr. Patrick Sexton 318-251-8283. He sees all of my puppies and has seen every single dog that I own at some point.
3. If you require more validation, I will happily provide references of previous puppy buyers. I owned a grooming shop here in Ruston for 20 years EVERYBODY here knows me :-)
What are delivery/pick up options? How does that work?
Delivery costs whether local or utilizing a delivery service are the responsibility of the purchaser. There are no discounts given due to the cost of the trip or delivery. I am available to meet you to pick up your puppy after 1 pm most days except Sunday. Sunday is my day with my family. I do not allow the public to my home sorry. If you require this...then I am probably not the breeder for you. I have been advised by several friends of mine in law enforcement to always meet off premises for the safety of my family and my dogs and I am strict in following their advice. We meet everyone at a location that is close to the interstate and will be easy for you to find. It is the parking lot of a local Subway restaurant...not busy and very safe. The address is 3859 Elm Street Choudrant Louisiana 71227 so that you can map it. I do have other options available for delivery that is not local...but this is better discussed over the phone for a full explanation.
Will you hold my puppy past the point he/she is ready because (insert your reason).
I will keep your puppy for one week past the point that the puppy is ready free of charge so that you can make arrangements. If you need additional time past that point to pick up your puppy ...for whatever reason...if I have space available I MIGHT opt to keep your puppy for the additional time for a charge of $10 per day. This fee covers food, extra shots and/or worming, grooming, and general daily care. I don't run a boarding facility and there isn't always space for growing puppies as they must be kept separately from other litters and that takes up an entire playpen. It is really better for you to get your puppy to your home as soon as possible so housetraining can begin! All balances on puppies are due at the time the puppy is 8 weeks old whether the puppy has been picked up or not. If a puppy is not paid for the deposit is non refundable.
Do you offer a guarantee?
Yes! You can find a link to the form on our Puppy guarantee page for your review. You will receive this document by email for electronic signing. I must receive this before your puppy is delivered.
Are your puppies registered?
Yes. All of my Havanese are registered with AKC or a pet only registry, and you can go to their individual pages to access their pedigrees if available. We assume that you are purchasing this puppy as a pet, therefore your puppy is priced as a pet and papers will be provided after proof of spay and neuter. Full AKC may be considered for small, in home breeders for a fee.
How do you raise your puppies?
I have a 30 acre piece of property at my home where I live with my family. All of my adult dogs are healthy, socialized, groomed regularly, kept wormed and vaccinated and with flea/tick prevention. My pregnant mom's and puppies are all kept in a climate controlled facility and have access to outdoors through a doggy door. All of my dogs are under the care of my veterinarian. I am inspected by AKC and have always passed with 100% compliance.
Is this puppy already housetrained?
No...sorry! At 8 weeks of age their bladders are just too small and I haven't had enough time away from mama to accomplish. You should be prepared to spend up to a year to get a puppy fully housetrained. Most of my puppies leave here already knowing how to use a doggy door, but you will have to adapt this housebreaking behavior to your household and your family's schedule.
What kind of food is my puppy eating? Where can I purchase it?
My puppies are all weaned onto Royal Canin Small Breed Puppy kibble.
Will you send me some current pictures of the puppy?
I keep my puppy pictures current on the site. It takes a tremendous amount of time to take puppy pictures...sometimes it takes 200-300 pictures to get one or two good ones of each puppy. I cannot take the time away from caring for my adult dogs and puppies to satisfy every person who wants more pictures... which is usually several people every day. Please be understanding of this! I will be glad to forward you any pictures I may have of the puppy you are interested in that are already taken.
Can you send me pictures of the puppy's parents?
yes. Most of my adult dogs photos are posted on this website. I might possibly have photos of grandparents to some of my puppies if you would like to see these please email me.
Any other questions not covered here...please make me a list and email to havanarouge@gmail.com and I will be glad to answer them for you!